In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Allison Lee, CEO at Hemster. They discuss how customisation in product/service offering can lead to higher customer satisfaction, tips on reducing eCommerce returns and increasing conversions and the post-pandemic dynamics shift of eCommerce.
You will learn: Click here for the full episode
- The power of customisation in product/service offering
- How Hermet was able to significantly reduce product returns and complaints
- Increase rate of conversion and customer satisfaction