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The eCom Ops Podcast

The #1 eCommerce Operations Podcast

Weekly interviews with eCommerce Operations Leaders with Norbert Strappler, CEO of SyncSpider.

Featuring guests from…

Episode 43

Minimizing Returns and Increasing Conversions for eCom with Allison Lee, CEO of Hemster

In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Allison Lee, CEO at Hemster. They discuss how customisation in product/service offering can lead to higher customer satisfaction, tips on reducing eCommerce returns and increasing conversions and the post-pandemic dynamics shift of eCommerce.
You will learn:
- The power of customisation in product/service offering
- How Hermet was able to significantly reduce product returns and complaints
- Increase rate of conversion and customer satisfaction
Click here for the full episode
Episode 42

Multiply Your eCommerce Store’s Virality with Jay Gibb, Founder, and CEO of CloudSponge

In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Jay Gibb, Founder, and CEO of CloudSponge. They discuss how CloudSponge and the Contact Picker Tool is helping eCommerce stores, the power of word of mouth and referral programs, and tips to add the virality effect to your eCommerce store.
You will learn:
Jay's journey into the SaaS eCom space
How to double or triple your digital "word-of-mouth" sales
Accelerate your eCom sales using a contact picker tool
Click here for the full episode
Episode 41

Create the Winning SEO, PPC, and Digital Strategy for Your eCommerce with (the Digital Lion) Lance Bachmann, CEO and Founder of 1SEO Digital Agency

In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Lance Bachmann, CEO, and Founder of 1SEO Digital Agency. They discuss the importance of digital marketing for online business success, how SEO and PPC help online brands create better visibility and positioning, and tips on ranking above your competition.
You will learn:
The importance of digital marketing for online business success
How Lance help businesses build a unique brand voice and awareness for their clients
How "convincing content creation" yield attentions
Click here for the full episode

Historical podcasts

Episode 40

How QR Code Tech Can Streamline eCom Operations with Kait Margraf Stephens, CEO and Co-Founder of Brij

In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Kait Margraf Stephens, CEO and Co-Founder of Brij. They discuss Kait’s journey from finance to marketing, how QR Code technology helps eCommerce merchants, and how Brij helps eCommerce retailers to grow their business.
You will learn:
Know what customers want
How to create QR codes to develop interactive engagement with customers
How to ensure high customers engagement and stay in contact with them

Click here for the full episode
Episode 55

Automating the eCommerce Shipping Process with Francesco Borghi, Founder, and CEO at ShippyPro

In this week’s episode of the eCom Ops Podcast, Norbert Strappler is joined by Francesco Borghi, Founder, and CEO at ShippyPro. They discuss the founding and evolution of ShippyPro, how ShippyPro helps eCommerce sites manage and automate their shipping and logistics, and tips on eCom sales and ROI growth.
You will learn:
Tips on winning more customers
How to make shipping process easier for your clients
Why eCom efficiency is equal to integration & automation
Click here for the full episode
Episode 53

Utilising eCommerce Leads and Data for Optimum Growth with Jordan West, Founder, and CEO at Mindful Marketing

Jordan West, Founder, and CEO at Mindful Marketing joins the eCom Ops Podcast to discuss his journey from struggling Restaurant Owner to successful eCommerce Investor, how Mindful Marketing helps eCommerce stores increase ROI, and eCommerce scalability strategies.
You will learn:
How you can increase ROI of your eCom business
How to forecast the eCommerce scalability potential
Why customer support is so important in building relationships with your clients
Click here for the full episode
Episode 52

Growing eCommerce Through Discounts and Donations Strategy Mix with Andrew Forman, Founder and CEO at Givz

Andrew Forman, Founder and CEO at Givz, joins the eCom Ops Podcast to share his journey from Investment Banker to fundraiser, discuss how Givz (a SaaS-based company) helps eCommerce stores increase ROI, and tips on winning the customer’s loyalty.
You will learn:
How to increase sales and traffic through engaging consumers in charitable devices
How Givz helps eCommerce stores to increase ROI
Tips on winning and customer’s loyalty
Click here for the full episode
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