Careers at SYNCSPIDER

We are looking for a motivated Digital Marketing Executive to help millions of businesspeople to improve and grow their businesses.

You'll be responsible for planning, creating, and running different marketing campaigns, managing the overall digital marketing and link-building strategy, analyzing the results, and improving marketing strategy.

You'll collaborate closely with the marketing team, content writers, designers, and social media associates.

We want a creative, curious, flexible and enthusiastic team player who wants to join a dynamic company, solve problems for customers, and continually improve company processes and culture.

Ultimately, you should be able to handle all tasks and deliver high-quality work under minimum supervision.

• Monitor the ongoing company public presence on social media
  Be actively involved in SEO
• Provide creative ideas for content marketing and update the website
• Measure the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.), and report on Key Performance Indicators (KPIs) and identify recommendations and opportunities for improvement.
• Improve and implement an existing link-building strategy.
• Research websites for outreach opportunities
• Acquire insight into online marketing trends and keep strategies up-to-date
• Maintain partnerships with media agencies and vendors

• Proven experience as Digital Marketing
  Executive or similar role
• Excellent understanding of digital marketing concepts and best practices
• Experience with B2C social media, Google Analytics and email campaigns and SEO/SEM
• Knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends etc.)
• Skills and experience in creative content writing
• Analytical mindset and critical thinking
• Excellent communication and interpersonal skills

We are looking for a motivated Business Development Representative to help our clients connect with businesses in need of their platform. Working closely with the sales, marketing, and operations teams, you’ll be responsible for researching, prospecting, closing, and sharing the client’s vision with their customers.

We want a creative, curious, and enthusiastic team player who wants to join a passionate company, solve problems for customers, and continually improve company processes and culture. You will be a key player in our client’s demand generation and sales strategy.

Ultimately, you should be able to handle all tasks and deliver high-quality work under minimum supervision.

• Work closely with marketing, sales, and operations to prospect candidates and schedule well-qualified introduction calls and demos
• Create and prioritize strategic target account lists and pass sales-ready leads to account teams
• Work across channels (web, email, phone, and in-person) to convert prospects into true believers
• Lead account and prospect research to build a world-class customer database
• Work with customers and internal experts to find the most exciting, unexpected, and impactful stories feature on calls

• At least 2 years of proven experience as a Business Development Representative or a relevant role
• Great experience with sales and marketing
• Experience with sales and marketing CRMs and eCommerce
• At least 2 years of experience in SaaS and/or eCommerce
• A confident communicator, comfortable speaking with managers, executives, and customers
• A measurable track record of succeeding in a goal-oriented environment
• Believes that customer success and satisfaction starts with sales and continues across the company
• Creative and a self-starter, with a desire to help people see a problem in a new light
• Can act independently when necessary, creating and executing plans for improvements and implementation

We are looking for a Support Agent for eCommerce SaaS.

We want a team player that can handle remote work and all the challenges that come with it.

We want a fast learner that can get up to speed with our products and can continuously grow his technology prowess.

• Performing Support Agent duties for eCommerce SaaS
• Communication with Leads and Customers across multiple platforms such as Help Desk, email, social media
• Troubleshooting the issues our clients experience and solving them or escalating them further to the rest of the team
• Be the first contact point for many customers, setting the foundation for long-term customer relationship
• Accurately record the solutions provided to the customer and tagging the topic of the issue faced in the conversation accordingly for future reference
• Daily miscellaneous tasks related to the position of a Support Agent

• Excellent written and verbal English skills
• Excellent communication and listening skills
  
  Must be able to communicate effectively with the rest of the team, but also to listen to customers' wants and needs
• Interest and adaptability to new technologies
  
  Must be able to get onboarded fast.
  
  Understanding the exact issue or inquiry the customer is coming to you with represents the foundation of this job position.
  
  Ability to suggest solutions or know where and how to look for them are instrumental in this industry
• Self dependence
  
  The work is done remotely. Ability to think critically and troubleshoot the issue before escalating it to the rest of the team separates a bad Support Agent from an excellent one
• Multi tasking
  
  It’s rare for Support Agents to be just dealing with one issue or a task, the ability to divide your attention to daily tasks, new issues and assignments all within your shift will make you an invaluable addition to the team
• Ecommerce background
  
  We’d love to find people who have experience in supporting ecommerc businesses or ecommerce focused SaaS.
  
  Also, any experience in selling on Amazon or eBay, or have worked in (or used) e-commerce products and tools like Bigcommerce, Shopify, ShipStation, Alloy, Paragon, will be considered as a big plus
  
  Any technical, skills with HTML, CSS or the ability to read through a JSON or XML file should be highlighted.

We’re looking for an Integration Specialist to join our growing team.

SyncSpider is an app-to-app connection tool that helps e-commerce businesses automate sales, marketing, and fulfillment. SyncSpider is designed to make all aspects of e-commerce run smoother by integrating tools and apps specific to online business, including ERP, Accounting, CRMs, and point-of-sale.

This Integration Specialist role is suited for someone who approaches challenges with an open mindset and is a quick learner, adaptive to new technologies. Ideal candidate is analytical, understands procedures, has strong customer service, listening and problem-solving skills. This person has ideally worked in large ecommerce systems or in sales (offline and online), understands business logic and knows the full circle of the sales process and when the sale is considered done.

The company will consider candidates from junior level who can demonstrate the ability to learn and progress quickly.

This position is fully remote.

• Onboard new clients, understand their requirements, and create automation workflows to help them run their business
• Determine system requirements of a merchant and suggest/provide appropriate integration solutions as required.
• Manage multiple implementations/projects based on scope and size as needed.
• Manage the pipeline of integrating merchants to meet personal and team targets.

• Experience working with E-commerce, ERP or CRM systems.
• Good understanding of web technologies and business processes
• Keep yourself up to date with new web technologies
• Excellent spoken and written English skills
• You’re comfortable speaking with the customer’s technical and commercial teams, assisting them with problem-solving, and coaching them through to a problem’s resolution
• Above all, we assume that you’re curious and not afraid to ask when in doubt.

We are looking for a Medior PHP Developer with experience.

We want a curious team player who wants to join a passionate company.

We want to strengthen our team with someone who is enthusiastic and creative.

Ultimately, you should be able to handle all tasks and deliver high-quality work under minimum supervision.

• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development

Required:

• Fluent in PHP 7+
• Experience with Laravel or Symfony framework
  Experience with API interfaces (SOAP, REST, GraphQL)
• Experience in working with MySQL and MongoDB
• Experience in data structures and algorithms
• Experience with large scale Applications
• Deep understanding of design patterns

Not required but good to have:

• Experience with any frontend framework
• Experience in GitLab CI/CD setup
• Understanding performance optimizations

We are looking for a Medior JS Developer with experience.

We want a curious team player who wants to join a passionate company.

We want to strengthen our team with someone who is enthusiastic and creative.

Ultimately, you should be able to handle all tasks and deliver high-quality work under minimum supervision.

• Develop, record and maintain cutting edge web-based JS applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development

Required:

• Excellent knowledge of HTML, CSS, JS (ES6+)
• Experience with TypeScript
• Experience with at least one framework (React/Angular/Vue)
• Understanding of OOP concepts
• Good understanding of source control tools such as GIT (GitLab)
• Experience with Linux

Not required but good to have:

• More than 2 years of experience
• Experience with angular-js
• Vue 3, Vite, Tailwind, Pinia, Vue router

We’re looking for a Partnership Manager to join our growing team.

SyncSpider is an app-to-app connection tool that helps businesses automate sales, marketing, and fulfillment. SyncSpider is designed to make all aspects of businesses run smoother by integrating tools and apps specific to online business, including ERP, Accounting, CRMs, and point-of-sale.

We need a bright, enthusiastic Partnerships Manager who is full of ideas and business knowledge to help us ensure commercial and strategic relationships with our partners (our partners being every tool/platform SyncSpider platform supports, Affiliate partners, Agency/Reseller partners, Co-Marketing partnerships) .

This Partnership Manager role suits you if you are an energetic, highly motivated, can-do attitude individual who enjoys networking and establishing relationships.

The ideal candidate has expertise in the following: product knowledge, strong communication skills and business sense.

The company will consider candidates from junior level who can demonstrate the ability to learn and progress quickly.

• Create a systematic, process-driven approach to partner outreach and relationship management
• Identify and source partnership opportunities
  Research partners, identify key players and generate interest
• Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships
• Deliver a great experience to our partners when working with our organization - you will represent our brand and be our partners’ liaison internally
• Forecast, measure, and report the results of various projects with partners, including co-created and/or co-branded content promotions, lead sharing, and/or event partnerships
• Keep a great ongoing relationships with current partners and offer new ways to grow the partnership

• Building great relationships by being a proactive, responsive, strategic resource.
• Being knowledgeable in their partners’ product, company and industry.
• Helping to create demand and refer leads by partner cross promotions and similar.
• Getting partnerships off on the right foot, and integrating all their partners into a community.
• This position is fully remote. English is a must.

We are looking for a Quality Assurance (QA) Engineer to join our team.

QA engineer responsibilities include designing and implementing tests, debugging, and defining corrective actions.

This role plays an integral part in our company's product development process.

Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs. We'd like to meet you if you have an engineering background and enjoy providing end-to-end solutions to software quality problems.

Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

This is a full-time position.

• Design and implement tests, debug and define corrective actions
• Conduct tests (manual or automated) before product launches
• Ensure software runs smoothly and meets the client's needs
• Provide end-to-end solutions to software quality problems
• Document and evaluate test results.
  monitor all stages of software development to identify and resolve system malfunctions and meet quality standards
• Partner with engineers to drive QA efforts

Required:

• 2+ years of software testing experience
• Have attention to details
• Understanding the life cycle of the software and all phases of the QA process
• Are eager and energetic with a strong desire to succeed
• Have an aptitude for developing and growing your skills
• Energized by both challenges and accomplishments
• Ability to work independently and as a member of a team
• Excellent verbal and written English

Nice to have:

• IdentityX Server Installation & Configuration – Experience in preparing environments and test installation of the product on Linux and Windows and confirming database installation on Oracle and SQL Server
• Documentation review experience
• Experience in test automation and performance.
• Experience with API testing (Postman, Runscope or similar)
• Experience with Cypress web front-end testing tool
• Developed problem-solving skills, commitment to detail and the ability to learn quickly