
How to Build a Product Business Without Owning the Factory
What happens when a fintech executive applies startup thinking to the beverage industry? In this episode of the eCom Ops Podcast, Norbert Strappler talks with Jen Millard, CEO &
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What happens when a fintech executive applies startup thinking to the beverage industry? In this episode of the eCom Ops Podcast, Norbert Strappler talks with Jen Millard, CEO &

Are you spending time improving acquisition, conversion, and customer experience? That’s great, but did you know that, meanwhile, one of the biggest profit leaks often sits quietly in the background:

Product content is one of those operational challenges most brands underestimate until it becomes impossible to ignore. At first, managing a handful of products across one storefront feels manageable. But

Over the last year, I’ve had the strange pleasure of watching manufacturers spend millions modernizing operations… only to keep processing wholesale orders through PDFs, spreadsheets, and email threads named something

Most eCommerce teams think product images are a creative problem: Pick the right angle, make it look premium, upload it, done. But according to Aaron Smedley, GM of Shopify at

How many times did you get a return request? It’s always bad news, isn’t it? Returns are the silent margin killer in eCommerce. Everyone obsesses over acquisition, conversion, and growth…

Most eCommerce brands think logistics is something you set up once and move on from. Pick a 3PL, connect your systems, ship the orders. Done. But that’s exactly where things

Most eCommerce teams think about performance, UX, and conversion rates. Very few think about what’s actually running in their customers’ browsers. In this episode of the Ecom Ops Podcast, Simon

When marketing performance drops, most companies blame the channel. “Meta stopped working.” “Google got too expensive.” “Retention isn’t scaling.” But according to Justin Rashidi, those are rarely the real problems.

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