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The eCom Ops Podcast

The #1 eCommerce Operations Podcast

Weekly interviews with eCommerce Operations Leaders with Norbert Strappler, CEO of SyncSpider.

Featuring guests from…

Episode 35

A Customer-Centric Approach to eCommerce Growth with Trevor Ginn, Founder of Vendlab

Trevor Ginn, Founder of Vendlab, joins the eCom Ops Podcast to share the significance of customers satisfaction in eCommerce success, tips on retaining customers and the importance of specialized resources.
You will learn:
The importance of customer support
Why automating eCom processes always requires human element
Why you should keep complaint filing process super simple
Click here for the full episode
Episode 35

Learn Data Science for eCommerce Growth with Jake Cook, CEO of Tadpull

Jake Cook, CEO of Tadpull, jumped onto the eCom Ops Podcast to share the significance of data in eCommerce success, how to increase the probability of converting leads into sales and his eCommerce plans for 2021.
You will learn:
Why it is essential to have a catalogue updated
About the engine that analyses a customer’s first purchase
How to make data utility efficient
Click here for the full episode
Episode 34

Defining Operational Strategy for an Interactive eCommerce Marketplaces with Saksham Sharda of Outgrow

Saksham Sharda, Creative Director at Outgrow, jumped onto the eCom Ops Podcast to share the importance of interactive eCommerce marketplaces for increased conversion rates and social share rates, how can you master your eCommerce website without any coding knowledge and how COVID-19 has changed eCommerce dynamics.
You will learn:
How to define operational strategy and hacks
The importance of interactive eCommerce marketplaces
How to increase customer engagement
Click here for the full episode

Historical podcasts

Episode 33

Mastering eCommerce Customer Service and Support with GQ Fu of LTVplus

GQ Fu, Co-founder and CEO of LTVplus, jumped onto the eCom Ops Podcast to share the significance and revolution of eCommerce customer services, how he keeps his customers' satisfied and automation techniques of the customers' experience.
You will learn:
How to win customers’ loyalty
Automation techniques of the customers' experience
Strategies into facilitating eCommerce
Click here for the full episode
Episode 32

Operational Metrics with David Henzel of UpCoach

David Henzel, CEO of UpCoach, jumped onto the eCom Ops Podcast to share operational metrics for retaining customers, the significance of customers’ satisfaction for eCom success, and tips on achieving excellence in the eCommerce sphere.
You will learn:
the importance of customers's satisfaction
how making mistakes is actually a good thing
3 hacks on achieving excellence
Click here for the full episode
Episode 31

Merchant Metrics for Fraud-Free and Safer eCom Payment Methods with Yitz Mendlowitz of PAAY

Yitz Mendlowitz, Cofounder and CEO of PAAY, jumped onto the eCom Ops Podcast to share how he dove into devising merchant metrics for secure eCom payments, how to prevent fraud through high authentication and tips for eCom merchants.
You will learn:
How to win customers’ loyalty
How to prevent fraud and ensure high authentication
Tips for eCom merchants
Click here for the full episode
Episode 30

eCommerce Operations Lessons from a SaaS CEO with Dennis Roland Mortensen of x.ai

Dennis Mortensen, CEO and founder at x.ai, jumped onto the ecom ops podcast to share insights on how SaaS companies are creating better alternatives for eCom operators, his secret recipe of SaaS-based eCom automation and how x.ai can help streamline eCom ops.
You will learn:
Why streamlining eCom operations in business is essential
What is the first step when implementing automation in your eCom store
Identification of processes that you need to automate is critical to analyse
Click here for the full episode
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