Top 5 CRM Tools for Your Business Growth in 2022

We’re halfway there, in the middle of 2022, and how’s your business these days? Today, we’re talking about the top 5 CRM tools you might want to use to grow your business in 2022.

You probably know that as the business grows, you need more workforce to keep track of leads and manage sales. But the thing is that when you use CRM tools, things get less complicated and more efficient.

So, let’s start with our top 5 CRM tools list ????

This relatively new company, founded in 2020, offers a comprehensive solution with CRM, ERP, HCM, Project Management, Helpdesk, and other SaaS your company needs.

If you decide to go for OneHash, you will have an agile, efficient, scalable, and affordable solution that helps you scale your business.

Is it really so efficient? Well, according to Capterra, g2 and GetApp it is. Users scored OneHash with 4.6 and 4.7 stars and described the software as user-friendly, with smooth workflows, the best value for money, good support, and as one of the most encompassing CRMs in the marketplace.

• Instant communication – you can instantly communicate with your customers, regardless of their communication channel. You can connect with your website visitors in real-time and provide them high-quality support with OneChat.
• Interactive Chatbots – Integrate with chatbots to proactively reach out to new leads for higher conversion.
• Collective customer data – Collect and organize all customer data in one place for easy access using proper segmentation.
• Omnichannel support – You can communicate with your clients via mail, Website live-chat, Facebook, Twitter, WhatsApp, Slack, or any other communication channel you use from one place.
• Shared inbox – Communicate with your customers and team in one place.
• Automate your agents – Send quick responses to frequently asked questions.

But that’s not the only thing OneHash is offering. Basically, from one place, you can:

1. Track your finances – sales and purchase invoices, payment entry, general statements, assets, payrolls, salary slip creating
2. Customize your workflows
3. Manage sales – purchase orders, suppliers
4. Analytics – easy access to purchase analytics and marketing and sales reports
5. Automated marketing campaigns – SMS, LinkedIn, Twitter
6. Administrative tasks – contract templates for customers, suppliers, and employees
7. HR – Employee data and lifecycle, leaves, expense claims, training, performances, and attendance
8. Project management – starting date, due date, task dependencies, cost, etc.

It all started with an idea for creating a user-focused cloud-based customer service software back in 2010 – Freshdesk. Yes, this tool has been on around for a long time.

But that was just the beginning. In 2014 the company released Freshservice and Freshsales in 2016, and today they have 6 products and 2 free tools; Freshdesk, Freshservice, Freshsales, Freshchat, Freshmarketer, Freshteam, Freshping, and Freshstatus.

And let’s just mention that the company Freshdesk, Inc. rebranded and changed its name to Freshworks, Inc in 2017. From that point, Freshworks CRM is helping businesses by providing a 360° view of their customers and capturing and combining customer experiences in one place.

• Freshdesk – Freshdesk lets you create workflows to automate routine tasks and improve your agents’ productivity. The free plan allows you to route tickets to suitable agents, set up preset responses for frequently asked questions, and more. Within Freshdesk, the users have 4 sub-products, Omnichannel Suit, Support Desk, Contact Center, and Customer Success.
• Freshservice – Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers a ticketing system, a self-service portal, and knowledge-base features.
• Freshsales – Freshsales is a cloud-based customer relationship management (CRM) solution for businesses to manage interactions with existing and potential customers from different industry verticals. Features include a one-click phone, sales lead tracking, sales management, event tracking, and more.
• Freshchat – A modern messaging software created for sales and customer engagement teams. It enables communication with prospects and customers on the website, mobile app, or social pages. A leap from legacy live chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience.
• Freshmarketer – It is a marketing CRM tool for commercial businesses. Its core function is to enable users to run various email-focused marketing campaigns on a database of leads. Recently, Freshmarketer has developed a landing page builder tool integrated with the automatic marketing campaign builder.
• Freshteam – Freshteam is an innovative HR software that enables users to attract, hire and onboard new hires, offboard exiting employees, and manage employee information and time off – all in one place.
• Freshping – Monitors your website and notifies you and your team members whenever you get a message or have some activity on the site.
• Freshstatus – Manages incidents and maintenance events.

Oh, and what about reviews? Well, let’s just say that 6,200 users scored it with 4.5 stars on average on g.2. They appreciated its ability to provide valuable features with multiple support channels, including live chat, email, phone, and social media. Besides that, it’s easy to use and has smart automation features.

You probably know this one. Pipedrive is one of the first CRM software founded in 2010, and today it has over 900 employees in its offices in Europe and the USA. No wonder it’s on our top 5 CRM tools list.

So, what does this software offer to its users? Over the years, Pipedrive developed helpful features that include everything the sales department could possibly need.

• Automation – It automates every step of your sales process with one-click contact data collection, open API, webhooks, and an AI-powered sales assistant.
• CRM – It enables sales teams to manage all sales-related tasks from a unified platform, drive more sales, nurture leads, automate administrative sales tasks, improve team collaboration, and obtain actionable insights
• Customization – Pipedrive is a highly-customizable CRM where users can adjust the system according to their needs by customizing pipeline stages or adding custom fields and multi-currency.
• Email tracking and communications – Pipedrive allows users to stay in contact with your prospects, engage with them, build trust and brand awareness and initiate contact with leads at the perfect time for them to proceed.
• Insights and reports – Sales reports help you understand what product worked best last month, why your closing rates falter, and the secret of that one sales rep who never fails to meet his quarterly goals.
• Sales integrations – It offers over 300 CRM integrations that allow users to connect Pipedrive with their favorite tools across different categories.
• Sales lead management – It helps salespeople make the most out of each opportunity through lead generation, qualification, and prioritization.
• Privacy and security – With multiple security certificates, world-class infrastructure, and a host of CRM privacy and security features, Pipedrive
• Processes, pipeline, and activities – The users can create and track progress through an intuitive visual pipeline that offers the possibility of goal-setting, tracking, insight, and reports.

What do users have to say? Pipedrive is used by more than 100,000 companies in 179 countries, and if you look at the reviews on g2., Softwareadvice, Capterra you will see that overall, around 7,500 users have rated it from 3.5 to 4.5 stars.

Believe it or not, Zoho Corporation was founded in 1996 as AdventNet, Inc. In 2009, the company changed its name to Zoho Corporation, and in 2017 it launched Zoho One, a comprehensive suite of over forty applications.

With Zoho CRM, you have one comprehensive tool that enables you to manage almost all segments of your business, starting with:

• Sales Force Automation – encompassing lead, deal, contact, and workflow management
• Process Management – encompassing sales process builder, processing rules, and review process
• Omnichannel – encompassing emails, telephony, social, and customer portals
• Sales Enablement – encompassing quotes and finances, partner portals, calendar, G-Suite, and Office 365
• Performance Management – encompassing forecasting, territory management, and gamification
• Customization – encompassing layouts, custom components, views, filters, and global selling
• Marketing Automation – encompassing customer segmentation, lead nurturing, Google Ads integration, and event management

We should probably mention that Zoho CRM has developed a mobile app – Zoho CRM Mobile Edition, which enables users to keep an eye on their business wherever they are.

Lastly, we should mention that Zoho CRM is on our list of top 5 CRM tools because 13,800 users rated this CRM tool with 4 to 4.8 stars on g.2, Capterra and Softwareadvice.

Close is a company that has been on the market since 2013, focused on providing better communication without manual data entry or complex UI.

After almost 13 years on the market, Close has become popular in retail, banking, hotels, financial services, insurance, consulting, and many other industries.

More than 2,000 users rated it 4.5 to 4.7 stars on g.2, Capterra, Softwareadvice, getapp.com, and featuredcustomers.com.

It is easy to use, without prior tech knowledge, enabling marketing and sales teams to use it almost instantly.

What are the main features? Well, with Close CRM, the users have the opportunity to use features that help in:

• Lead management
• Contact management
• Custom fields
• Multichannel inbox
• Pipeline management
• Task management
• Email tools
• Phone call tools
• SMS tools
• Video tools
• Analytics and reporting
• Integrations

If you want to sync some of those top 5 CRM tools with another app, platform, or marketplace or migrate data from one tool to another, you can easily do that through SyncSpider, an integration tool.

SyncSpider integration experts are there to help you with integration or to answer any questions you might have regarding the process.